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Privacy Policy

1. Introduction

Welcome to Kori Hotel. We are committed to protecting your privacy and ensuring the secure handling of your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you visit our website, book hotel residences, or interact with our services.

By accessing or using our website or services, you agree to the terms of this Privacy Policy.

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2. Information We Collect

We may collect the following types of personal information:

  • Identifiers: Name, email address, phone number, postal address.

  • Payment Information: Credit card details, billing address (processed securely via PCI-compliant payment gateways).

  • Reservation Details: Dates of stay, property preferences, special requests.

  • Technical Data: IP address, browser type, device information, cookies (see Section 5).

  • Demographic Information: Age, nationality (if required for booking or compliance).

  • Communication Data: Emails, chat logs, customer service inquiries.

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3. How We Use Your Information

We use your personal data for the following purposes:

  • To process and manage your residence bookings and payments.

  • To communicate with you regarding your reservation, changes, or confirmations.

  • To provide customer support and respond to inquiries.

  • To personalize your experience on our website.

  • To send marketing communications (only with your consent; you may opt out at any time).

  • To comply with legal obligations (e.g., tax reporting, anti-fraud measures).

  • To improve our services and website functionality.

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4. Legal Basis for Processing (GDPR)

If you are in the European Economic Area (EEA), our legal bases for processing your data include:

  • Contractual necessity: To fulfill your booking.

  • Consent: For marketing communications and cookies.

  • Legal obligation: For tax and fraud prevention.

  • Legitimate interest: For service improvement and security.

You may withdraw consent at any time by contacting us.

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5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience, analyze site traffic, and deliver personalized content. You can manage or disable cookies through your browser settings. For more details, see our [Cookie Policy].

 

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6. Sharing of Personal Information

We do not sell your personal data. We may share your information with:

  • Property management systems and booking platforms.

  • Payment processors (e.g., Stripe, PayPal).

  • Analytics providers (e.g., Google Analytics).

  • Legal or regulatory authorities when required by law.

  • Affiliated companies or partners for joint promotions (only with your consent).

All third parties are contractually obligated to protect your data.

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7. Data Retention

We retain your personal data only as long as necessary:

  • Booking records: up to 7 years for tax and legal compliance.

  • Marketing consent: until withdrawal.

  • Website usage data: up to 26 months (Google Analytics).

You may request deletion of non-essential data at any time.

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8. Your Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal data.

  • Object to or restrict processing.

  • Request data portability (GDPR).

  • Opt out of marketing or data "sales" (CCPA).

  • Withdraw consent.

To exercise these rights, contact us at privacy@korihotel.com.

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9. International Data Transfers

Your data may be transferred to and processed in countries outside your residence (e.g., servers in the U.S.). We ensure adequate protection through standard contractual clauses or other legal mechanisms.

10. Security

We implement industry-standard security measures, including encryption (SSL/TLS), secure payment processing, and access controls, to protect your data from unauthorized access, alteration, or disclosure.

11. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

12. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be posted on our website with the effective date.

13. Contact Us

For privacy-related questions or requests, please contact:

Kori Hotel Data Protection Officer
Email: residences@korihotel.com

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This policy is compliant with GDPR, CCPA, and CalOPPA. For a fully hosted, auto-updating version, consider using a generator like Termly or Privacy Policy Generator.info

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